Privacy Policy
Privacy Policy
Waves RTO Consultancy is committed to protecting its client’s confidentiality and privacy of information. It upholds and adheres to the Privacy Act 1988 and Australian Privacy Principles (APPs). Any personal information collected by Waves RTO Consultancy will only be retained and recorded with consent. Please note that information will be collected through the use of this website and the purchase of any goods. You do not have to disclose this information, but it may affect your purchase or use of the website.
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Personal Information Collected
The information that Waves RTO Consultancy may collect will be collected through our website, promotional platforms, user account, opt-in offers, deals and competitions, client surveys, and through technological data collection (cookies, pixel tags and google analytics software). Information that may be collected can include:
· personal identity and contact information – Name, Business Address, Email Address, Billing Address, Telephone Number
· transaction records – Information pertaining to services or products purchased by our clients
· online data – Internet protocol (IP) Address, details of website pages you have accessed, links and promotions that have been visited, browser type, third party websites and links visited
· marketing and communications information – preferences, interests, feedback, survey responses from our or our third party providers.
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Third parties may also use cookies or similar technology to collect information we receive from our website.
Information security
​All Information collected by Waves RTO Consultancy is stored in secure format and held for archival purposes. When the information is no longer required, it is deleted.
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Waves RTO Consultancy will immediately notify you and the regulator of any potential breach of the Information Privacy Act 2009.
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Reasons for collection of information
Waves RTO Consultancy collects, uses and may disclose your personal information (as mentioned above) as reasonably necessary to provide core service requirements, including for the following purposes:
· as required by Commonwealth and State Laws
· to communicate with clients
· for the retention of accurate and factual records
· to maintain and manage our client database
· to provide products and/or services to clients
· for the review and use of statistical data
· to provide marketing services and offer promotions and discounts to clients, inclusive of marketing practices through social media like Facebook, Linkedin and Twitter.
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Use and disclosure of information
Waves RTO Consultancy may distribute marketing material using Google. Google can collect anonymous information relating to your visit of our website. Google display their Privacy Policy and Terms of Agreement on their website should you wish to review them. Any information collected by interaction with our website may be used as part of Google Analytics or other services. Waves RTO Consultancy may use this information to determine statistics based on said data.
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Where personal information is disclosed to third parties, Waves RTO Consultancy will endeavour to ensure clients privacy is protected by adhering to this Privacy Policy and ensuring the third parties Privacy Policy hold similar requirements.
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This website may include links to other third parties in which it is recommended to review their Privacy Policy. Waves RTO Consultancy is not liable for privacy breaches that have occurred to the links provided on this website.
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Waves RTO Consultancy will not disclose client’s personal information for the purposes of direct marketing without consent.
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Your personal information will not be disclosed for any other purpose unless consented to or required by law.
Should the client request to unsubscribe to Waves RTO Consultancy or one of Waves RTO Consultancy’s elected third parties, you can do so by clicking the “UNSUBSCRIBE” link provided on emails received.
Third Parties
Any third parties of Waves RTO Consultancy, including agents and contractors, are bound by the same terms of privacy as outlined in this Privacy Policy to ensure that client personal information remains protected at all times.
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Complaints process
If you wish to lodge a complaint because you believe Waves RTO Consultancy has breached this Privacy Policy, please contact us using the details listed below. Waves RTO Consultancy will respond to your complaint within ten (10) Business Days.
If you are unsatisfied with our response and wish to make an appeal, you can do so by responding to the complaint outcome using the contact details below. Your appeal will be responded to within ten (10) Business Days.
If you are unsatisfied with the appeal outcome, you can contact the Office of the Australian Information Commissioner (OAIC) who may be able to assist you with a review of our decision. Contact the OAIC for further information.
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Contact Information
WAVES RTO CONSULTANCY
Address: 4/433 Maroubra Road, Maroubra NSW 2035
Phone: 0433 390 699